Car quality is slipping: These are the brands with the most and least complaints, study finds

The study, successful its 36th year, asks caller car owners to study problems with their vehicles successful the archetypal 90 days of ownership. The numbers had been trending down successful caller years. Last year, the manufacture mean was 162 proprietor complaints per 100 vehicles. In 2020, that fig was 166.

This year, it was 180.

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An outlier acknowledgment to a atrocious year, oregon a motion of things to come?

On the 1 hand, the fig whitethorn amusement that 2022 is an outlier. Over the past year, conveyance factories person faced COVID-19-related mill shutdowns, repeated proviso concatenation problems, and a planetary microchip shortage, causing automakers to adhd and delete features connected the alert to support the lines moving.

On the other, it whitethorn beryllium a motion of an industry-wide problem. Every technologist knows that much analyzable machines person much imaginable nonaccomplishment points. Today’s cars support increasing much complex.

Infotainment systems caused much complaints than immoderate different feature. The astir communal complaint? Trouble connecting to Apple AAPL Carplay oregon Android Auto.

Adding value to the complexity argument, buyers of feature-heavy luxury cars reported 196 problems per 100 vehicles connected average. Buyers of mass-market brands reported 175.

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Most brands slipped

Twenty-five of 33 brands studied saw their scores turn worse this year. General Motors’ GM prime power squad seems to person done the champion occupation of weathering the galore crises of 2022. All 4 of its U.S. brands – Buick, Chevrolet, GMC, and Cadillac – improved their scores from 2021. BMW XE:BMW, Mercedes-Benz, Land Rover, and Audi besides saw improvement.

Every different automaker had much problems reported successful 2022 than successful 2021, according to the report.

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EVs reported much problems

Electric vehicles performed worse than gas-powered models successful the study. EVs had 240 complaints per 100 vehicles connected average, plug-in hybrid vehicles had 239, and gas-powered cars averaged 175.

Those numbers are analyzable by the information that Tesla TSLA vehicles weren’t counted successful the study. Fully 75% of the EVs sold successful the U.S. past 4th were Tesla products.

Several states necessitate automakers to consent earlier J.D. Power tin usage their data. Tesla chose not to participate. J.D. Power published unofficial figures based connected the information from states that don’t necessitate automaker consent but didn’t fertile the marque due to the fact that the information was incomplete.

The rankings:

*Tesla did not supply implicit data. It received an unofficial people of 226 based connected the constricted information available.

This communicative primitively ran on KBB.com.